Hollie Wickens, a senior caseworker in a Labour MP’s office, says that “half the emails we receive are some form of AI.”

A caseworker helps people with cases or problems, often in an office that provides public services.

She says requests and complaints have become more complex and time-consuming to read and handle.

It takes a lot of time to read and deal with these requests and complaints.

Public bodies and other organisations in the UK also report receiving AI-generated complaints, letters and legal challenges that add to their workload.

The amount of work the organisations have to do.

The report describes these as AI-generated, while the organisations say they add to their workload.

The amount of work the organisations have to do.

The Guardian reports that this correspondence takes human staff time to read and answer.

Letters and messages sent between people or organisations.

The pressure is also visible in freedom of information requests.

Requests asking a public body to provide information it holds.

Transport for London, the organisation responsible for public transport in the capital, received a record 4,769 requests in the 2025–26 financial year.

A twelve-month period used by an organisation for its accounts; it may not match the calendar year.

TfL’s audit and assurance committee reported a “noted increase” in appeals that appeared to be generated by AI.

An official check of an organisation’s records, work, or finances.

A message can be quick to produce but slow for an office to assess and answer.

To study something and judge what it means or how it should be handled.